Introduction to Nonviolent Communication
How to listen and observe according to Marshall Rosenberg
The Theory of Frustration
How to avoid violence
Perception, Cognition and Representation
Are we really that different?
Language, the things we do not say
How to avoid misunderstandings
The Emotions
How to understand and manage emotions
The Needs
How to know what to ask for
Objectives and Requests through the SMART method
How to formulate an objective or a request
Discovery of Caring Communication through the OSBD method
How can I express my feelings, needs and requests without targeting others in order to improve my interpersonal and professional relationships